Terms & Conditions.
Your Booking.
We reserve the right to accept or decline bookings entirely at our discretion.
Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.
You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
Children under the age of 18 must be accompanied by an adult.
We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.
Cancellations and changes to camping bookings
If you cancel your booking
The statutory 14-day cooling-off period does not apply to camping stays booked for specific dates. If you need to cancel, email hello@fireandstars.co.uk or write to us as soon as possible. We use the date we receive your notice to work out the maximum charge.
Maximum cancellation charges
More than 30 days before arrival. £5.
14 to 30 days before arrival. 50% of the booking price.
Fewer than 14 days before arrival. 100% of the booking price.
On or after arrival. 100% of the price of the unused nights you cancel.
We will take reasonable steps to rebook the pitch for the cancelled nights. Any charge is limited to the loss we reasonably incur, up to the maximum above. We take into account costs we save and money we recover by rebooking. We’ll explain any deduction and refund the balance due. If we rebook later and recover more, we’ll recalculate the charge and refund any further amount due.
If you ask to change your booking
Contact us as soon as possible if you need to change your dates, pitch or group size. Changes depend on availability. We’ll confirm any change and agree any price difference with you before it takes effect.
If we change or cancel your booking
If we cancel before arrival or need to make a significant change, we’ll contact you as soon as possible. You can accept a suitable alternative if one is available or receive a full refund of what you paid for the booking. If we have to end your stay early, we’ll refund the nights and any other parts of the booking we cannot provide. This also applies if severe weather or circumstances outside our control prevent us from providing your stay.
Your statutory rights apply.
Campsite Etiquette
Site Specific Rules are available on the section of our website relating to the Site and are provided with confirmations of booking. Site Specific Rules contain important information about your stay with us. Please ensure that you and your party read the Site Specific Rules carefully prior to booking and on arrival.
You must not use the site, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
You and your party must not use candles, fireworks or Chinese lanterns.
Permission to use campfires, BBQs, disposable BBQs, gas stoves, other outdoor cooking equipment and naked flames is always subject to the current Fire & Stars Green, Amber or Red Fire Status, current Fire Safety guidance and reasonable instructions from Fire & Stars staff. Restrictions may change during a stay if woodland conditions change. Cooking equipment and naked flames must never be used inside a tent or shelter.
Drones may only be used with prior permission from Fire & Stars and in accordance with any conditions we specify.
Please note that if you do not comply with the standards and behaviours set out in this section, we may need to exercise our rights to evict.
Dogs
Dogs are permitted at Fire & Stars, You must tell us at the time of booking if you wish to bring a dog. Unfortunately, no other domestic pets are permitted at our Sites. Please ensure that all dog waste is picked up, bagged and binned appropriately.
Maximum occupancy for your tents.
You must ensure that the maximum number of persons occupying a single tent does not exceed the maximum occupancy limits set out on our pricing page. For the purposes of occupancy limits a child over the age of 2 is considered an occupant.
We set maximum occupancy limits in line with the facilities, to comply with the licence at the site and the applicable health and safety and regulatory requirements. As such, we reserve the right to require you to leave the Site (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section.
Damage to the Woodlands.
You must follow the wild camping code of conduct called Leave No Trace. You must not cut any trees or vegetation, including stripping bark from trees and avoid causing damage to the land, flora and fauna within a specific camping spot.
Campfires are only permitted in designated Fire & Stars firepits, using wood supplied by Fire & Stars, and only when the current Fire Status permits them. You must not build a fire on the ground or collect and burn wood from the woodland.
You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you.
If you have a problem or complaint.
We take care to ensure that you have a great experience at Fire & Stars. However, if you have any problems, please contact us immediately and give us the opportunity to resolve it.
In considering any complaint, we’ll take into account whether we have been given the opportunity to investigate it and put matters right.
Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or representatives.
Our right to evict.
We may terminate our contract with you and ask you to leave the Site immediately (without any compensation being payable) if:
we consider that you or your party have committed a serious breach of these terms and conditions;
we consider that your or your party’s behaviour endangers the safety of our visitors or staff;
any complaints are made of anti-social or unacceptable behaviour against you or your party;
you or your party cause an unreasonable amount of damage to the site
you exceed the maximum occupancy limit for your Accommodation.
Events beyond our control.
We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
An event outside our control means any act or event that is beyond our reasonable control, including without limitation severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
Some practical information for your stay.
Your check-in and departure times will be set out in your booking confirmation. If you do not leave the Accommodation by the required departure time we reserve the right to charge you a late checkout fee.
If you leave any of your possessions behind at the site, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property.
Where possible, we’ll hold all lost property for 1 month, after which it will be disposed of. Perishables will be disposed of immediately and are therefore un-returnable. In addition, we will only be able to return items permissible by Royal Mail.
Our site is in a rural area and it is important that you and your party do not interrupt or endanger the livelihood of those working at the property or on the surrounding land.